We offer shipping options tailored to speed and convenience. Enjoy complimentary standard shipping with purchases over $80, excluding discount and tax.
Because we’re committed to accessible luxury, we continually update our prices based on market distribution costs. We are able to offer accessible luxury by eliminating unnecessary costs — such as order packaging, advertising, samples and gifts with purchase. With AKB Beauty, you can always feel confident that you’re getting the best value.
Our International buying teams source and purchase the products from major city worldwide like Paris, Rome, London, New York, Warsaw, Tokyo, Seoul, Singapore, Hong Kong, Taipei, and curate our products in our international warehouse centralized in Hong Kong.
Our international warehouse is temperature-controlled and every single product is subject to quality control inspections and a meticulous packaging process.
With AKB Beauty, you can always feel confident that you’re getting the best value with great shipping.
As the news of coronavirus (COVID-19) is growing and evolving, the health and safety of our customers, community and employees are a top priority. Your shopping experience continues to be important to us and we are taking additional prevention measures at our international warehouse to address COVID-19 by:
Customers receiving packages from Hong Kong are not at risk of contracting COVID-19. Based on previous analyses by the Center for Disease Control, we know coronavirus does not survive long on objects, such as letters or packages. We have not experienced delay in shipment to customers due to Coronavirus, and will be in contact should there be any delay with your order.
Due to increasing volume and the impact of COVID-19, we are experiencing delays in returns and refund processing. Our Customer Care is experiencing an increased volume of customer inquiries and calls, and wait times may be longer than usual.
AKB Beauty currently only ships within the U.S. At this time, we do not ship to P.O. Boxes, BFPO, APO/ FPO, or any other military addresses.
After your order ships, you will receive an email with a tracking number and link. If you have additional questions, you can reach us at [email protected].
AKB Beauty orders ship from our international warehouse centralized in Hong Kong. Our delivery usually takes about 3-5 business days from the order date. Please note that delivery dates and days may vary according to public holidays.
AKB Beauty offers shipping via FedEx. Certain items considered hazardous materials by the U.S. Department of Transportation — such as pressurized spray cans, fragrance, or nail polish — can only be shipped via registered airmail. Restricted items may not be shipped to Alaska or Hawaii.
We aim to process and ship every order within 1-2 business days. Orders received Monday through Thursday will generally be processed the same day or the next business day. Orders received over the weekend or on major holidays will generally be processed during the following 1-2 business day(s). Please check the shipment tracking link in your shipping confirmation email for the latest shipping status.
We currently only ship within the U.S:
Shipping restrictions for certain international orders require that packages may not be over 3.90 pound. When AKB Beauty ships these orders, we will split those that weigh over 3.90 pounds into two separate shipments that are mailed together. (For example, a 6.60-pounds order will be split into two boxes, one weighing 3.90 pounds and the other weighing 2.20 pounds.)
For orders that ship from our warehouse in Hong Kong to U.S. addresses, our fulfillment time is typically 1-2 business days, and the subsequent shipping time takes between 3-5 business days.
Orders received between Monday and Thursday are usually processed the same day or the next business day. Orders received on weekends or public holidays are usually processed during the following 1-2 business days.
The time frame here is provided for reference only. Since the processing time of local postal services vary, AKB Beauty cannot guarantee your exact delivery date. Depending on the destination country, your order may be delayed by customs clearance.
Your “total” cost displayed at checkout is not inclusive of additional taxes and duties. Some geographic locations may require the recipient to pay extra for clearance and/or duties. AKB Beauty has no control over these customs regulations.
In the event that your order is charged taxes or other additional charges, you are responsible for all expense occurred, which is not refundable.
If parcel is returned due to the custom issue (e.g. unpaid Duties & Taxes), we will deduct the original shipping charge and the return shipping charge before refund.
Contact us at [email protected] with any questions. Please include your order number in your correspondence.
Need to make a return?
AKB Beauty accepts returns received within 30 days of the original shipping date. Items must be returned unused, undamaged, and unopened in their original packaging. The original shipping charge, if any, is not refundable.
Fragrances are final sale and cannot be returned unless defective.
We do not accept returns or exchanges for fragrances unless the item you purchased is defective. If you receive a defective item, please contact us at [email protected] with details of the product and the defect, and an image of the defective product.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Making returns with AKB Beauty is simple with the below easy steps:
1) Email our customer service department at [email protected] to request a Return Authorization from our customer service team. Please do not ship out any returns without return request. If return without prior notice, 50% of total order value handling fee will be charged.
2) Upon receiving the return approval via email, simply include your Packing Slip from your shipment along with the product(s) in a securely sealed package.
AKB Beauty reserves the right to refuse returns under the following conditions.
Refunds will be credited to the account used for the original purchase. AKB Beauty is not responsible for the shipping cost of the return.
An order can only be returned once, therefore all return goods must be packed in the same package. If returned separately, only the first returned label will be recorded.
No. If you decide to return your items, you will not be charged any restocking fees.
AKB Beauty does not offer exchanges at this time. It will be treated as return order. Customer need to place a new order for the item.
AKB Beauty prioritizes making sure you’re happy with your purchase. If you have an issue with a leaked or damaged product, please keep the delivery box and all packaging and follow the instructions below. We will get in touch with you as soon as possible.
The delivery time of the package is usually around 4-5 working days. Customers are encouraged to monitor shipment tracking until it is delivered. If you have not received your package, and you feel you should have, please contact [email protected] with your order confirmation number in the correspondence.
Once your order is placed, we cannot modify it. Please always make sure your shipping address and information is correct before placing your order.
Once your order is submitted, it will be fulfilled and cannot be cancelled.
Please always make sure your shipping address and information is correct before placing your order.
We no longer fulfill orders with 10 or more quantities of the same item.