Shipping & Returns
We offer shipping options tailored to speed and convenience. Enjoy complimentary standard shipping with purchases over $80, excluding discount and tax. Additional delivery fees is required for remote area and it will be charged on the shopping cart page. If you have any questions, please contact us at [email protected].
AKB BEAUTY PRICING
Because we’re committed to accessible luxury, we continually update our prices based on market distribution costs. We are able to offer accessible luxury by eliminating unnecessary costs — such as order packaging, advertising, samples and gifts with purchase. With AKB Beauty, you can always feel confident that you’re getting the best value.
AKB BEAUTY WAREHOUSE
Our International buying teams source and purchase the products from major city worldwide like Paris, Rome, London, New York, Warsaw, Tokyo, Seoul, Singapore, Hong Kong, Taipei, and curate our products in our international warehouse centralized in Hong Kong.
Our international warehouse is temperature-controlled and every single product is subject to quality control inspections and a meticulous packaging process.
With AKB Beauty, you can always feel confident that you’re getting the best value with great shipping.
An Important Message From Us to Our Valued Shoppers
As the news of coronavirus (COVID-19) is growing and evolving, the health and safety of our customers, community and employees are a top priority. Your shopping experience continues to be important to us and we are taking additional prevention measures at our international warehouse to address COVID-19 by:
- Implementing consistent illness prevention protections which include wearing mask and gloves. Regularly cleaning and disinfecting of our warehouse and frequently touched surfaces (doorknobs, counters, etc.).
- Performing daily temperature checks by security at main warehouse entry points.
- Restricting forwarders and couriers to designated areas only, avoiding access into our warehouse.
- Encouraging all workers to follow general illness prevention best practices by washing hands frequently with soap and water for at least 20 seconds, covering coughs and sneezes with tissue, and avoiding touching the face, and minimizing person-to-person contact.
Customers receiving packages from Hong Kong are not at risk of contracting COVID-19. Based on previous analyses by the Center for Disease Control, we know coronavirus does not survive long on objects, such as letters or packages. We have not experienced delay in shipment to customers due to Coronavirus, and will be in contact should there be any delay with your order.
Due to increasing volume and the impact of COVID-19, we are experiencing delays in returns and refund processing. Our Customer Care is experiencing an increased volume of customer inquiries and calls, and wait times may be longer than usual.
SHIPPING & RETURNS
1. Where does AKB Beauty ship? Do you ship to P.O. boxes or APO/FPO addresses?
AKB Beauty currently only ships within the U.S. At this time, we do not ship to P.O. Boxes, BFPO, APO/ FPO, or any other military addresses.
2. How do I track my order?
After your order ships, you will receive an email with a tracking number and link. If you have additional questions, you can reach us at [email protected].
3. When can I expect my delivery?
AKB Beauty orders ship from our international warehouse centralized in Hong Kong. Our delivery usually takes about 3-5 business days from the order date. Please note that delivery dates and days may vary according to public holidays.
4. WHAT ABOUT UNDELIVERABLE PACKAGES?
When the orders are undelivered or have failed delivery attempts, we will contact customer to clarify delivery information or reasons for refusal. Depending on the situation, we may issue a refund.
If the order is returned due to incorrect address provided, failed delivery attempts or refused by the recipient (such as refuse to pay for the duty & tax) etc., please note 50% of the total amount will be charged before issuing the refund. We are sorry that refund would not be possible if the parcel is not returned to us by the customs department.
We currently only ship within the U.S:
- Flat Rate Shipping — free for orders over $80 USD
- $18 for orders below $80 USD
- Additional delivery fees is required for remote area and it will be charged in the shopping cart page.
- Orders are normally shipped via FedEx
- Estimated delivery time is 3 - 5 business days.
5. What is a split shipment?
Shipping restrictions for certain international orders require that packages may not be over 3.90 pound. When AKB Beauty ships these orders, we will split those that weigh over 3.90 pounds into two separate shipments that are mailed together. (For example, a 6.60-pounds order will be split into two boxes, one weighing 3.90 pounds and the other weighing 2.20 pounds.)
6. What is your delivery schedule?
For orders that ship from our warehouse in Hong Kong to U.S. addresses, our fulfillment time is typically 1-2 business days, and the subsequent shipping time takes between 3-5 business days.
Orders received between Monday and Thursday are usually processed the same day or the next business day. Orders received on weekends or public holidays are usually processed during the following 1-2 business days.
The time frame here is provided for reference only. Since the processing time of local postal services vary, AKB Beauty cannot guarantee your exact delivery date. Depending on the destination country, your order may be delayed by customs clearance.
7. DO I NEED TO PAY SALES TAX OR CUSTOMS DUTIES?
Your “total” cost displayed at checkout is not inclusive of additional taxes and duties. Some geographic locations may require the recipient to pay extra for clearance and/or duties. AKB Beauty has no control over these customs regulations.
In the event that your order is charged taxes or other additional charges, you are responsible for all expense occurred, which is not refundable.
If parcel is returned due to the custom issue (e.g. unpaid Duties & Taxes), we will charged 50% of the total amount will be charged before issuing the refund. We are sorry that refund would not be possible if the parcel is not returned to us by the customs department.
Contact us at [email protected] with any questions. Please include your order number in your correspondence.
8. What is your return policy?
Need to make a return?
AKB Beauty accepts returns received within 30 days of the original shipping date. Items must be returned unused, undamaged, and unopened in their original packaging. The original shipping charge, if any, is not refundable.
Fragrances are final sale and cannot be returned unless defective.
We do not accept returns or exchanges for fragrances unless the item you purchased is defective. If you receive a defective item, please contact us at [email protected] with details of the product and the defect, and an image of the defective product.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Making returns with AKB Beauty is simple with the below easy steps:
1) Email our customer service department at [email protected] to request a Return Authorization from our customer service team. Please do not ship out any returns without return request. If return without prior notice, 50% of total order value handling fee will be charged.
2) Upon receiving the return approval via email, simply include your Packing Slip from your shipment along with the product(s) in a securely sealed package.
AKB Beauty reserves the right to refuse returns under the following conditions.
- Opened or broken
- A promotion or best value item
- Listed as final sale, non-refundable/non-exchangeable
- Returned more than 30 days after the original shipping date
Refunds will be credited to the account used for the original purchase. AKB Beauty is not responsible for the shipping cost of the return.
An order can only be returned once, therefore all return goods must be packed in the same package. If returned separately, only the first returned label will be recorded.
9. Are there restocking fees?
No. If you decide to return your items, you will not be charged any restocking fees.
10. Can I exchange my purchase?
AKB Beauty does not offer exchanges at this time. It will be treated as return order. Customer need to place a new order for the item.
11. What do I do if an item is damaged when I receive it?
AKB Beauty prioritizes making sure you’re happy with your purchase. If you have an issue with a leaked or damaged product, please keep the delivery box and all packaging and follow the instructions below. We will get in touch with you as soon as possible.
- The exterior parcel box used to deliver the products to you
- The interior of the box
- The leaked or damaged product
- The QR code on the product
12. What do I do if there is a product quality issue?
- The damaged/defective product
- The QR code label on the product
- If you need any other assistance with a return, please contact us at [email protected]
13. I THINK MY ORDER IS LOST. WHAT SHOULD I DO?
The delivery time of the package is usually around 4-5 working days. Customers are encouraged to monitor shipment tracking until it is delivered. If you have not received your package, and you feel you should have, please contact [email protected] with your order confirmation number in the correspondence.
We are not responsible for refunds if the courier’s official website states that the parcel has been delivered. AKB Beauty reserves the right of final decisions to all terms and conditions.
In case of a confirmed lost shipment, we will refund the total product price to your original payment account.
14. I entered the wrong address. Can this be fixed?
Once your order is placed, we cannot modify it. Please always make sure your shipping address and information is correct before placing your order.
15. Can I modify or cancel my order?
Once your order is submitted, it will be fulfilled and cannot be cancelled.
Please always make sure your shipping address and information is correct before placing your order.
16. What is the purchase limit for the same item?
We no longer fulfill orders with 10 or more quantities of the same item.